AT THE STUDIO
Please be respectful of everyone's space and maintain social distancing.
TRACK & TRACE
Every rider will now have to scan the studio's QR code when they arrive using their NHS COVID-19 app. Each studio will have a unique QR code and posters featuring these codes will be displayed by the studio entrances for you to scan.
Through doing this we will all help support contact tracing.
Masks must be worn in all common areas of the studios, unless you are exempt, as per retail rules in England. Don’t worry, you won’t have to wear a mask when sweating it out on a bike or in the shower area, but please wear a mask when you arrive at the studio and are waiting for your class in the common areas.
Our front of house team members will also wear masks when they're not working behind the reception screens unless they are exempt.
CLASS TIMES AND SCHEDULE
We will be offering classes at reduced occupancy to allow for more space between bikes. Also, our schedule will change to offer more class times throughout the day to reflect our newly flexible schedules and allow 45 minutes between each class in any one studio to ensure time for thorough cleaning of the bikes and studio. We are also upping our already comprehensive cleaning regime.
CONTACT FREE PAYMENTS
Boom Cycle remains cashless, please log into your account and add card details for contact-free purchases.
Please arrive no earlier than 20 minutes before the start time of your class and no later than 10 minutes before. If its your first time in please do not arrive later than 15 minutes before your ride so that you can watch the bike set up DEMO 10 minutes before your ride.
PLEASE ADHERE TO SOCIAL DISTANCING GUIDELINES ON THE FLOOR WHERE YOU SEE THEM.
There will also be screens around the reception to minimise contact when arriving for your class.
Before entering the studio each rider will have to undertake a non contact temperature check. If your temperature is 38 degrees celsius or above, you will not be able to ride.
Will be provided for customer use.
SWEAT TOWELS AND SHOES
Please collect your bike shoes at check in.
Shoes will be disinfected and rotated so pairs will not be used in back to back classes. Shoes will be available for purchase in limited sizes. Sweat towels and shoes should be left on your bike after class: shoes on the handlebars, towel on the seat. Shoes in sizes 39-41 will be available to buy from August 1. Sizes 42-46 will be available on pre-order, with the shoes arriving at the end of August. In addition to the shoes, saddle covers will also be available for purchase.
Bring your own filled water bottle – if NEED be you can refill your water. There will also still be bottled water available for purchase.
To limit interactions between riders and staff please address issues on email only/not in the studio.
Do not leave before the class ends. When the class is over you will be directed to leave row by row to avoid a bottle neck at the studio door. Please wait for your row to be called.
Shakes are to be pre-ordered before class. Please order your shake once you arrive in the studio. If you do not pre-order a shake you will not be able to purchase one. Coffee and tea are still available for purchase at studios where there is a coffee bar.
We will still offer retail for purchase. You, unfortunately, cannot try on any items in the studio. Returns are still accepted if the tags are on and the garment is returned in the state it was purchased. Any returned items will be held for 72 hours before returning for display/purchase Shoes in sizes 39-41 will be available to buy online and in the studio from August 1. Sizes 42-46 will be available on pre-order, with the shoes arriving at the end of August.
SHOWERS, CHANGING ROOMS AND LOCKERS
Changing rooms and showers are now open. Please be respectful of everyone's space and maintain social distancing as much as possible when in the changing rooms.
Our normal collection of beauty items will no longer be available for use when we re-open.
Our staff will receive extensive training in our Covid procedures.
TEMP CHECKS & SELF ISOLATION
Each staff will have a non-contact temperature check upon arrival and will be sent home if they have a temperature or feel ill. Employees will be told to self-isolate at home if they or someone they have been in contact with are showing symptoms or have tested positive for Covid-19.
In addition all staff members will be tested twice weekly for Covid-19 and if they have a positive test will be told to self isolate at home.
Staff will be provided with appropriate PPE in areas where social distancing is challenging.